Refund policy

Return Period

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

For seasonal periods (such as holidays), we may extend the return window. Any such updates will be clearly communicated on our website.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Unused and unworn
  • In original condition
  • With all original tags attached
  • In original packaging
  • Free from damage, stains, or signs of use

We accept returns for:

  • Buyer’s remorse (change of mind)
  • Non-defective items
  • Defective or damaged items

Non-Returnable Items

The following items are not eligible for return:

  • Underwear and swimwear
  • Custom or personalized products
  • Personal care items (e.g., hygiene-related products)
  • Opened or used items
  • Digital products
  • Final sale or clearance items

If you are unsure whether your item is eligible, please contact us before initiating a return.

How to Return

To start a return, please follow these steps:

  1. Contact us at service@vibenair.com within the return period
  2. Provide your order number and reason for return
  3. Our support team will review your request and provide return instructions
  4. Ship the item back to the address provided

Return Address:
3rd Floor, No. 75-1, Xinlian Road, Shiling Town, Huadu District, Guangzhou City, Guangdong Province, China

Please do not send items back without contacting us first, as this may delay processing.

Return Shipping Fees

  • For defective or damaged items: Return shipping is free, and we will provide a prepaid return label
  • For non-defective returns (change of mind): Customers are responsible for return shipping costs

Return shipping fees are based on actual carrier rates and may vary depending on your location.

Refund Processing Time & Method

Once we receive and inspect your return, we will process your refund within 3–5 business days.

Refunds will be issued to your original payment method, including:

  • Credit/debit cards
  • PayPal
  • Other payment providers

Please note:

  • It may take additional time for your bank or payment provider to process the refund
  • We do not charge any restocking fees

Exchanges & Partial Returns

We currently offer:

  • Exchanges for defective or damaged items
  • Partial returns for eligible items within an order

If you would like to request an exchange, please contact our support team.

Lost or Damaged Return Packages

If your return package is lost or damaged during transit:

  • Please contact us immediately
  • Provide proof of shipment (such as a tracking number or receipt)

We will assist you in resolving the issue with the carrier.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: service@vibenair.com
Phone: +1 (707) 548-4234
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

We aim to respond within 24–48 business hours.